Persuasive Interpersonal Communication     
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'Persuasive Interpersonal Communication' provides clear and distinct solutions for increasing personal influence. Through a few simple strategies and specific tactics, participants learn how to get the right result in almost any situation. The ability to influence others and foster change is an essential sales skill. In this course participants learn the science behind persuasion and the skills that differentiate those who make change happen through others.

Course Objectives

• Create a powerful first impression

• Cause anyone to like you

• Have anyone recognise your value

• Be confident and in control at anytime

• Have anyone tell you their innermost thoughts

• Have anyone listen to what you say

• Have people act on what you say

• Have people change their minds

• Have others get along with each other

Who Should Attend

Advanced communication skills are useful for many roles and essential for all leaders, people managers, project managers, supervisors, customer facing staff, and sales people.

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Course Contents

How to benefit from the course

• Influence according to Aristotle

• The modern science of persuasion
• Creating powerful first impressions
• Developing rapport
• Allowing for personality
• Advanced questioning skills
• How to listen for thoughts

Influence according to Aristotle

• Ethos
• Pathos
• Logos

The modern science of persuasion

• The power of obligation
• The need for speed
• The authority short cut
• The peer short cut
• The bond of friendship
• Scarcity pressure
• Living up to self image

Creating a powerful first impression

• The First Impressions Hurdle
• How we judge and are judged
• Taking control

• Why people like you
• Recognising thinking style
• Synchronisation
• Projecting empathy

Allowing for Personality

• My map is wrong
• Self assessment
• Decision making
• Recognising differences

Advanced Questioning Skills

• The power of questions
• Having a definite purpose
• Preparation is the key

How to listen for thoughts

• Hear what you want to hear
• The principles of listening
• Thoughts show on the outside
• How to tune in

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Arrangements

Ten days before the course, participants gain access to the course resource directory, via a private area of our web site. This provides for pre course preparation and helps us to spend more time in practical exercises during the course.

Length - One day

Class size - Up to twelve

Learning - Lecture, discussion, exercises, practice, role-play and self assessment.

Persuasive Interpersonal Communication is fun, challenging, and effective in helping people develop greater ability to get things done through others. We guarantee an enjoyable day that leaves participants with a new confidence in their interpersonal skills and ability.

Outcomes

After completing this course participants will:

Have a good understanding of persuasion
Be able to create good first impressions
Understand how to develop rapport
Understand their own personality style
Know how to adapt for other personality styles
Have improved questioning skills
Understand how to listen effectively
Understand how to listen for thoughts

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